At Harsh Collections, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with an item, our Refund and Returns Policy is here to assist you.
1. Returns
Eligibility for Returns
We accept returns within [15/30 days] of the purchase date, as long as the items meet the following criteria:
- Unused Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
- Proof of Purchase: You must provide a valid proof of purchase (order number or receipt) for the return to be processed.
Non-Returnable Items
The following items are non-returnable:
- Sale items
- Gift cards
- Underwear, swimwear, and other intimate items for hygiene reasons
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our Customer Service team at support@harshcollections.store with your order number, reason for the return, and photos if applicable.
- Our team will provide return instructions, including the return address and any additional details required.
- Once the item is received and inspected, we will notify you of the approval or rejection of your return.
2. Refunds
Refund Eligibility
If your return is approved, we will process a refund to your original payment method within [5-15 business days] of receiving the returned item. You will receive a confirmation email once your refund has been processed.
Partial Refunds
In some cases, partial refunds may be granted (if applicable), such as:
- Items not in original condition, missing parts, or damaged for reasons not due to our error
- Returns made outside the [15/30 day] return window
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank or credit card statement, as it may take time for your refund to officially post.
- Contact your bank or credit card provider, as processing times can vary.
- If you’ve done all of the above and still have not received your refund, please contact us at support@harshcollections.store.
3. Exchanges
If you need to exchange an item for a different size or color, please contact us at support@harshcollections.store. We will help you arrange an exchange if the item is available. To complete an exchange, please return the original item in compliance with our return criteria.
4. Return Shipping
You are responsible for covering the shipping costs for returning an item, unless the return is due to an error on our part (e.g., wrong or defective item). Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from the refund amount, if applicable.
Return Address
Please send returns to the address provided by our Customer Service team during your return request. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within [48 hours] of receiving the order with photos and a description of the issue. We will arrange for a replacement or issue a refund as appropriate.
6. Contact Us
For any questions about our Refund and Returns Policy, please reach out to us:
Email: support@harshcollections.store
Phone: +91 8800725318
This Refund and Returns Policy provides clarity on returns, refunds, and exchanges, helping customers understand their options. Let me know if you’d like to tailor any specific section!